Submitting Support Requests via LAAMPs Service Desk

We understand that technical support is crucial for your productivity and success. To make the process as seamless as possible, our Service Desk offers an efficient way for you to submit, track, and resolve any support requests.

Below, we’ve outlined the key steps to using our Service Desk for all your support needs.

How to Submit a Support Request

1. Access the Service Desk:
   • Log in to our Service Desk portal at https://laamp.freshdesk.com/support/home
   • You can access it from any device, whether you're in the office or on the go.

2. Create a New Ticket:
   • Click on the "Submit a Ticket" button.
   • Fill out the request form with as much detail as possible, including:
     • Subject: Just like the subject of an email.
     • Issue Type: Select the category that best describes your issue.
     • Issue Area: A second category will help us narrow down the exact area of the system that needs attention.
     • Description: Provide a clear and detailed explanation of the issue or request.
     • Attachments: You can upload screenshots, error messages, or any relevant files to help our team understand and resolve the issue faster.

3. Submit:
   • Once the form is complete, click “Submit” to send your request to our support team.

4. Track Your Request:
   • After submission, you’ll receive a confirmation email with your ticket number.
   • To track multiple requests, you can create a log-in for the Service Desk – we only need a name and e-mail.
   • Log into the Service Desk anytime to check the status of your request by accessing this link: https://laamp.freshdesk.com/support/tickets