6.2.1 Understanding Team Types

Teams in LAAMP are powerful grouping tools that serve multiple purposes, from assigning training and enabling assessment visibility to reporting and triggering escalation workflows. When creating or editing a team, administrators can choose from four distinct configuration options, each designed to support a specific use case.

This page outlines the different team types, their behaviours, and how to configure managers and escalation workflows.

Team Configuration Options

When creating a new team, you’ll be presented with the following configuration options:

1. Auto Assign Training to Members

This is the default and most operationally impactful team type.

• Training Assigned: All users in this team will automatically receive any Competency assigned to the team.

• Assessment Visibility: Required for users in this team to appear in an Assessor’s Practical List.

• Reports: This team type appears in standard reports, including Skills Matrix and Compliance Reports.

• Use Case: Ideal for operational crews, site-based teams, or role-specific training groups where training and assessment must be tracked and delivered consistently.

2. Report on Member Training

A passive reporting team that does not assign training.

• Training Not Assigned: Users will not receive any Competency or Course assigned to the team.

• Practical List: Users in this team will not appear in the Practical Assessment list for Assessors.

• Reports: This team will still appear in reports for visibility and filtering.

• Preservation of Assignments: If a team was previously a Training Team, changing it to this type will not remove already-assigned training from users.

Once selected, this option unlocks two additional features:

2.1 Show a User’s Membership in Lists

• The team name will appear next to the user in the User List, assessment records, and other interfaces for reference.

• Ideal for highlighting union affiliation, shift group, or special assignment teams.

2.2 Critical Reporting Team

• Enables automated escalation notifications to users and their managers for:

  • Training expiring in 30 days

  • Training expiring in 7 days

  • Day of expiry

  • Weekly reminders thereafter until complete

• Escalation messages go to both the user and their Main Team Manager.

Setting Up Managers

Any team, regardless of type, can have one or more Managers assigned.

• Monthly Summary: On the 1st of each month, Managers will receive a report listing:

  • All upcoming expiries in the next 30 days

  • All expiries in the past 30 days

• To add a Manager:

  1. Open the Team settings.

  2. Click the “+” next to the Managers section.

  3. Select any user who is already a member of the team.

  4. You can assign multiple Managers per team.

Managers of Critical Reporting Teams

To enable escalation for a Manager:

• The user must be marked as a Manager of a team where Critical Reporting Team is enabled.

• That team must be set as their Main Team.

To set a user’s Main Team:

1. Go to the user’s profile.

2. Click the “…” next to the relevant team name.

3. Select “Set as Main Team”.

Once configured, the Manager will:

• Receive real-time notifications about overdue or at-risk training within their team.

• Act as the escalation contact for training compliance in that group.

Summary of Team Types & Capabilities